1. Availability and Shipping Times
The sale of items are subject to stock availability. The sale can therefore only occur if the product is in stock and therefore available. An exception is made for Pre-Order sales. The products in question are recognizable by the "Pre-order" button (instead of the "add to cart" button) and are sold despite there being no availability but with expected arrival. The estimated date in question is indicated in each individual product sheet. The product purchased in Pre-Order will be sent when all the products in the order are available.
- 3/6 working days if entrusted to the Express Courier (available only for non-bulky and/or heavy shipments)
- 6/10 working days if entrusted to the Standard Courier
However, delays due to unforeseen facts or events must be considered. Deliveries to disadvantaged areas are excluded from the above-mentioned times.
- All orders received by 10.00 am will be processed the same day. After this time orders will be handled the following day.
- Purchases made in Pre-Order: the pre-order is the form of purchase that allows you to purchase the goods in advance compared to the estimated availability of arrival at our warehouses. Please note, availability is estimated and you can understand that for reasons beyond our control there may be unexpected delays. The goods will then be shipped within the times described in the product sheet. If the order consists of multiple items, part or all of which are pre-ordered, the order will be processed when all the goods are available. The indicated dates of availability are presumed. Sometimes there may be delays which will be promptly communicated online.
- In case of particular market moments, due to the seasonality of the product, close to holidays and periods subject to restrictions due to COVID, waiting times may extend by a further 5/10 days
- Any deliveries to islands or remote locations may cause delays;
Once we have entrusted the goods to the courier, we will send an email confirming shipment. The courier will then provide transportation to the destination. Please take into account the complexity of transporting timber and/or semi-finished products. We therefore ask you to tolerate delays and any unforeseen transport problems.
2. Pick up in warehouse
Collection at our warehouses is only authorized, for obvious reasons, for customers coming from the provinces adjacent to our warehouse (Treviso). The minimum amount to access this service is €500. The balance of the order must be received (via bank transfer, Paypal or credit card) before agreeing on the collection day.
3. Shipping Costs
Transport is calculated automatically and shipping is free for more than €99.
If you don't reach €99, and you would like to know the shipping cost, add the products with the desired quantity to your cart. By entering the cart you will be offered the cheapest shipping cost by default.
The price shown does not include transport (unless the cost exceeds €99). Shipping, for total amounts above €99, is automatically calculated by the system when the desired products with the relevant quantity are added to the cart.
The costs for disadvantaged areas are already calculated by the system (e.g. Livigno, Campioni d'Italia, Venice and smaller islands). The transport costs for disadvantaged areas are charged even in the presence of particular conditions as in the case of free shipping promotion periods.
All our deliveries are made by courier and are intended up to the nearest reachable point, on street level at the indicated delivery location, and in any case always on the ground floor.
To simplify operations as much as possible payment where you can make the payment.
Only available on eligible purchases from €30 to €2000. You must reside in Italy and have a PayPal account. Pay in 3 installments eligibility is subject to approval. Consult the information sheet and the terms and conditions for more information. Financing with down payment required. Available only for adult customers.
8. What to do upon receipt of the goods
9. Warranty
Pursuant to the provisions of Legislative Decree 206/05, see articles 128 et seq. the guarantee provided on the conformity of the purchased good is 2 years starting from the date of purchase. The warranty expires immediately when:
- the customer installs or uses the products in a different way from what is clearly indicated in the instructions, whether ours or the initial manufacturer's, whether they relate to the installation of the goods or maintenance in the following months;
- the product is used in ways and in places different from what is indicated in the instructions and on this website or, in the absence of these, on similar or analogous products available on the market or in any case with clearly inappropriate uses compared to the common use of these products.
10. Return and Refund
The law (DL 22/05/99. n.185) guarantees the right of withdrawal, for any reason, from the purchase contract. To exercise this right - reserved for natural persons, therefore excluding purchases made on behalf of a company, or any purchase made by indicating a VAT number in the order form to Regno del Legno - send Regno del Legno a simple communication in in this sense, within 14 days from the date of receipt of the ordered goods.
The communication can be sent by registered email, sent within the 14 days established by the deadline. At this point you will have to wait for an e-mail message from the Regno del Legno Customer Service, with the methods for returning the purchased good and proceed with its return, within a period of no less than 14 days. working hours starting from receipt of the goods.
The right of withdrawal is however subject to the following conditions:
- The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, hardware, etc.);
- The purchased good must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, etc...);
- In accordance with the law, shipping costs will be at your expense, plus €10 for handling the matter if the return is made without just reason;
- The shipment, until the certificate of receipt in our warehouse, is completely under your responsibility, therefore we recommend that you make an insured shipment with receipt of delivery to the recipient;
- In the event of damage to the goods during transport, Regno del Legno will notify you of the incident (within the working day following receipt of the goods in its warehouses), to allow you to promptly file a complaint against the courier and obtain compensation reimbursement of the value of the property (if insured by you); in this case, the product will be returned to you, with shipping costs at your expense, simultaneously canceling the withdrawal request;
- It will be your responsibility to monitor the shipment with the courier you selected and check for any irregular delivery status; Regno del Legno is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
- Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the original internal/external packaging is damaged, Regno del Legno will deduct from the refund due a percentage equal to 10% of the same, as a contribution to the costs of restoring the goods.
Without prejudice to any restoration costs for confirmed damage to the original packaging, Regno del Legno will refund you the entire amount already paid, as quickly as possible and in any case within 14 days of receiving the notice of withdrawal. It will be your responsibility to promptly provide us with any bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the invoice holder) if the means of payment is such. Otherwise we will make the refund via the payment platform used.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which Regno del Legno ascertains:
- The lack of the original external/internal packaging;
- The absence of integral elements of the product (accessories, manuals, parts, ...);
- Damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, Regno del Legno will return the purchased good to the sender, charging the shipping costs to the sender, which will be increased by €10 for handling the return.
11. Billing
Any invoice for the goods purchased can only be issued if the appropriate spaces are filled in when processing the order. Therefore inserting the relevant data into the fields as:
- Tax code (for companies and private individuals)
- VAT number (for companies)
- Relevant SDI code and/or PEC address. We remind you, in the case of a private individual who wishes to receive the invoice, that we do not require a PEC but they must enter the code 00000 (5 zeros) in the appropriate SDI box.
If this procedure is not respected we will not be able to issue the invoice and we are not responsible for any tax problems.
We remind you that the invoice must always be requested by email to info@regnodellegno.com before the goods are shipped.
12. Waiver
Any right of the customer to compensation for damages or compensation is excluded, as well as any liability against contractual or non-contractual for direct or indirect damage to people and/or things caused by goods purchased from Regno del Legno.
13. Applicable law
Each sales contract is concluded in Italy and regulated by Italian law.
14. Order acceptance
The Seller has the right not to accept order modifications or cancellations in relation to the progress of the order. To be effective, modifications and cancellation must be expressly accepted by the Seller. Once the order has been registered, we will not be able to make substantial and/or quantity changes.
15. Competence
For any dispute, unless otherwise agreed between the parties, the Court of Treviso will be competent.