Change and update data: 20 January 2020
1. Terms of use
This website from which the User accesses these Terms of Use ("Site") was created and is controlled by NORDEP SRLS (of hereinafter referred to collectively as "NORDEP SRLS" and "us"). Please read the following terms and conditions (“Terms of Use”) carefully. Use of the Site is subject to these Terms of Use and the section Payments, Shipping and Returns , effectively approving the reading and signing of both sections.
2. Acceptance of the Terms
By using the Site, the User accepts these Terms of Use and the Shipping, Payments and Returns terms, any additional rules that the Company will publish on the Site. The Company has the right to make changes to these Terms from time to time of use and to inform the User of such changes by any reasonable means, including by posting the updated version of these Terms of Use on the Site. The User can find out the date of the last modification of this Agreement by consulting the wording "LAST MODIFICATION" above. Your access or use of the Site following any changes to these Terms of Use will constitute your acceptance of such changes.
3. Responsibility for contents
NORDEP draws up the material on the Site with great care and ensures that it is regularly updated. NORDEP SRLS does not guarantee the complete, uninterrupted or error-free functioning of the Site. All the information contained in the Site has been made available for purely indicative purposes and does not replace detailed personal advice on the User's purchasing decision. The technical characteristics and details of the products described are only examples. The Company reserves the right to make changes at any time. Reliable and up-to-date information on the technical functionality, details or characteristics of the Company's products can only be obtained from your authorized resellers, distributor or importer, or from NORDEP SRLS. Please note that products that may be ordered through the Site are subject to and governed by additional and additional terms and conditions. Please carefully check all applicable additional and additional terms and conditions before placing an order for the products.
4. Products
Wood is a living material and impossible to reproduce with the same visual characteristics. The product image is purely indicative and may not fully reflect the aesthetic characteristics of the object that will be shipped.
5. Private use
The site is intended exclusively for personal and non-commercial use. You may not use or otherwise exploit the Site and/or any product information provided on the Site in connection with any commercial endeavor or enterprise (whether for-profit or non-profit).
6. Property rights
The material and structure of the internet pages of NORDEP SRLS are protected by copyright. The reproduction, modification, dissemination or any other exploitation of the information or data in any way or form, and in particular the use of texts, parts of text or images, requires prior approval from NORDEP SRLS. The registered trademarks of NORDEP SRLS and the logos associated with NORDEP SRLS are protected globally. All other trademarks used on the Site are the property of their respective owners. The registered trademarks of NORDEP SRLS and the logos of NORDEP SRLS may only be used in combination with goods produced by NORDEP SRLS or with the express permission of NORDEP SRLS. The Regno del Legno company logo can only be used by NORDEP SRLS.
7. Links
The Site may provide links to other websites and online resources. The Company is not responsible for and does not endorse such external sites or resources. Other sites may include links to the Site with or without authorization, and the Company may block any links to or from the Site.
8. Data protection
NORDEP SRLS takes data protection with the utmost seriousness. Please see the Company's Privacy Policy for information on how we process data.
9. Contacts
If you have any questions or complaints regarding the Site or these Terms of Use izzo, please contact us.
Please note that email communications are not necessarily secure. We therefore recommend that you do not include information relating to your credit card or other sensitive information in correspondence exchanged with the Company via email. These Terms of Use will be governed and interpreted in accordance with Italian laws with the exclusion of the United Nations Convention on the International Sale of Goods. You may print, download or retain a copy of these Terms of Use (and any updated versions of them) for your personal reference.
10. Waiver
Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things caused by goods purchased from Regno del Legno.
11. What to do upon receipt of the goods
- Ensure the exact correspondence of the number of packages shipped that comply with the accompanying document
- Even in the presence of intact packaging, the goods must be checked within seven days of receipt to ensure the absence of hidden anomalies
- Any anomalies must be reported to us in writing by email followed by a registered postal letter with return receipt
- Any report beyond the aforementioned deadlines cannot be taken into consideration.
- For each declaration, the customer assumes full responsibility for what is declared.
- To proceed with a damage reimbursement procedure, it is necessary for the recipient to sign the consignment note at the time of delivery with reservations, specifying the reason. WE WILL NOT ACCEPT ANY GENERIC RESERVATIONS IF NOT ACCOMPANIED BY SPECIFICATION OF THE ANOMALY AT THE TIME OF SIGNATURE on the document of the courier.
- ATTENTION: if you accept without specific reservation of the damage found, sign a document that says that the package arrived in perfect condition
12. Warranty
Pursuant to the provisions of Legislative Decree 206/05, see articles 128 et seq. the guarantee provided on the conformity of the purchased good is 2 years starting from the date of purchase. The warranty expires immediately when:
- the customer installs or uses the products in a different way from what is clearly indicated in the instructions, whether ours or the initial manufacturer's, whether they relate to the installation of the goods or maintenance in the following months;
- the product is used in ways and in places different from what is indicated in the instructions and on this website or, in the absence of these, on similar or analogous products available on the market or in any case with clearly inappropriate uses compared to the common use of these products.
13. Return and Refund
The law (DL 22/05/99. n.185) guarantees the right of withdrawal, for any reason, from the purchase contract. To exercise this right - reserved for natural persons, therefore excluding purchases made on behalf of a company, or any purchase made by indicating a VAT number in the order form to Regno del Legno - send Regno del Legno a simple communication in in this sense, within 14 days from the date of receipt of the ordered goods.
The communication can be sent by registered mail, sent within the 14 days established by the deadline. At this point you will have to wait for an e-mail message from the Regno del Legno Customer Service, with the methods for returning the purchased good and proceed with its return, within a period of no less than 14 days. working hours starting from receipt of the goods.
The right of withdrawal is however subject to the following conditions:
- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, hardware, etc.);
- the purchased good must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, etc...);
- in accordance with the law, the return costs will be borne by the recipient, plus €10 for the management of the procedure if the return is made without just reason;
- the shipment, until the certificate of receipt in our warehouse, is completely under your responsibility, therefore we recommend that you make an insured shipment with receipt of delivery to the recipient;
- in the event of damage to the goods during transport, Regno del Legno will notify you of the incident (within the working day following receipt of the goods in its warehouses), to allow you to promptly file a complaint against the courier and obtain the reimbursement of the value of the property (if insured by you); in this case, the product will be returned to you, with shipping costs at your expense, simultaneously canceling the withdrawal request;
- it will be your responsibility to monitor the shipment with the courier you selected and check for any irregular delivery status; Regno del Legno is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
- upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the original internal/external packaging is damaged, Regno del Legno will deduct from the refund due a percentage equal to 10% of the same, as a contribution to the costs of restoring the goods.
Without prejudice to any restoration costs for confirmed damage to the original packaging, Regno del Legno will refund you the entire amount already paid, as quickly as possible and in any case within 30 days of receiving the notice of withdrawal. It will be your responsibility to promptly provide us with any bank details on which to obtain the transfer (ABI code - CAB - Current account of the invoice holder) if the means of payment is such. Otherwise we will make the refund via the payment platform used.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which Regno del Legno ascertains:
- the lack of the original external/internal packaging;
- the absence of integral elements of the product (accessories, manuals, parts, ...);
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, Regno del Legno will return the purchased good to the sender, charging the sender for the cost of returning the goods, increased by €10 for handling the return.
14. Billing
Any invoice for the goods purchased can only be issued if the appropriate spaces are filled in when processing the order. Therefore inserting the relevant data into the fields as:
- Tax code (for companies and private individuals)
- VAT number (for companies)
- Relevant SDI code and/or PEC address. We remind you, in the case of a private individual who wishes to receive the invoice, that we do not require a PEC but they must enter the code 00000 (5 zeros) in the appropriate SDI box.
If this procedure is not respected we will not be able to issue the invoice and we are not responsible for any tax problems.
We remind you that the invoice must always be requested by email to info@regnodellegno.com before the goods are shipped.
15. Withdrawal by the Supplier
The Seller, if it is impossible to process the order, has the right to withdraw from the sales agreement within 30 days from the date of the order by providing the customer with a simple reasoned communication, pursuant to art. 6, paragraph 2 Legislative Decree 185/99. In this case the customer will only have the right to a refund of any sum already paid. In any case, the Seller reserves the right to make acceptance of the Order subject to specific payment methods and/or the release of a suitable guarantee. Any additions or modifications made to the Order, even through the Seller's agents, will not be binding on the Seller who may accept or refuse them without prejudice to the original Order. Submitting the Order automatically entails acceptance of these General Conditions of Sale. During the execution of the contract, the Buyer will not be able to object or make reservations about facts, circumstances and/or conditions which depend directly or indirectly on the lack of knowledge of the provisions of the General Conditions of Sale. Orders are not considered accepted until they have been confirmed in writing by the Seller. The issuing of the invoice by the Seller or the execution of the Order will be considered as confirmation. The Buyer acknowledges that the products on sale through the site may occasionally become unavailable pending purchase operations. In such circumstances, the Buyer will be contacted and fully refunded the price paid for the unavailable item, unless otherwise agreed between parts. If the order consists of multiple products, the available products will be shipped.
16. Applicable law
Each sales contract is concluded in Italy and regulated by Italian law.
17. Competence
For any dispute, unless otherwise agreed between the parties, the Court of Treviso will be competent.